Frequently Asked Questions
About Online Payments:
- I entered my account number in the tax payment system, but then was given a blank screen. Please do the following to allow the website through the Microsoft Phishing filter:
- In your Internet Explorer window, click on Tools, then Internet Options
- Click on the Privacy tab
- Click on Sites
- In the box labeled "Address of website:" type in link2gov.com and click Allow
- Click OK twice
- Click the back button twice on your browser to go back to the account number entry page and try your payment again
- Will I receive a receipt? Yes, you should receive a receipt from the tax office in approximately 5-7 business days.
About Statements:
- When are the statements sent? All statements are mailed July 15th.
- When are my taxes due? To avoid interest charges pay the 1st half before October 1st and the 2nd half by April 1.
- Why is a previously owned vehicle appearing on my tax statement? Personal property taxes run a year behind. For example, 2007 taxes would include property you owned July 1, 2006. If your statement is incorrect, please call the Assessor's Office at 357-0250.
- Where is my account number located on my statement? The account number is located in the top right hand corner in small writing.
- I didn't receive my tax statement. How do I get another copy? Call us at 357-0210.
- I lost/did not receive my statement. How can I find how much I owe? Either call our office at 357-0210 or you may look your taxes up online by clicking on the 'Tax Inquiry' link.
- Where can I find what my taxes were applied to? This information is located on your statement, on the right hand side about halfway down the page. You can also use our Tax Disbursement Calculator to see what funds your taxes went towards.
DMV
- What do I need in order to receive my sticker at the courthouse? You will need the 3 part renewal form, insurance card, and your tax receipt.
- What if I didn't receive a renewal form? You will need to go to the Department of Motor Vehicles.
- Do you do two year stickers? No, we only do 1 year renewals for class A.
- Why is there an extra $1 fee? This is a handling fee.
Payments:
- Can I pay by phone? Yes, you may pay with your credit or debit card by calling 1-800-428-2937. Please have your eight digit account number and you credit/debit card ready.
- Do you take credit cards? Yes, we accept Visa, Mastercard, Discover, and American Express. Credit card payments are not accepted for DMV renewals, which require cash or checks only.
- Can I mail in my payment? Yes, the address is: 409 Virginia St E, Room 120; Charleston, WV 25301 (Please write the account number from your statement on the memo line of your check.)
- Will I receive a receipt if I mail in a payment? Yes, the receipt will be mailed to the address on the statement.
Other
- How do I apply for Homestead Exemption? If you are age 64 or older, or 100% disabled, contact the Assessor's Office at 357-0266.
- Who do I contact for an address change? You will need to call the Assessor's Office at 357-0250.
